Privacy Policy

Last updated: 09 December 2025

At George’s Coffee, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information in compliance with UK GDPR and the Data Protection Act 2018.

By using our website (www.georgescoffee.co.uk) or purchasing our products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

A. Personal Information You Provide

Full name

Email address

Billing and delivery addresses

Payment information (processed securely by third-party providers)

Phone number (optional)

B. Automatically Collected Data

IP address

Device and browser information

Cookies and tracking data

Browsing behaviour on our website

C. Subscription & Order Data

Order history

Subscription preferences

Communication preferences

2. How We Use Your Information

We use your data to:

Process and deliver orders efficiently

Manage payments, refunds, and subscriptions

Provide responsive customer support

Send service-related emails (order confirmations, shipping updates)

Improve website performance and user experience

Conduct marketing campaigns only with your consent

3. Legal Bases for Processing

We process your data under the following UK GDPR legal grounds:

Contract: To fulfil your orders and subscriptions

Consent: For marketing emails and promotions (opt-in only)

Legitimate Interest: To maintain website security, prevent fraud, and improve functionality

Legal Obligation: For accounting, tax compliance, and other statutory requirements

4. Data Storage & Security

Your personal data is stored securely using encrypted systems and reputable third-party platforms.

We do not store full payment card details

Payments are processed through PCI-compliant providers such as Stripe, PayPal, or Shopify Payments

We implement strict access controls and monitoring to protect your information

5. Sharing Your Information

We only share your data with trusted third parties required to operate our business, including:

Payment processors

Courier and delivery partners

Email marketing service providers

Web hosting and security services

We never sell or rent your personal data to third parties.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Access your data

Correct any inaccurate information

Request deletion (“right to be forgotten”)

Restrict or object to processing

Request data portability

Withdraw consent at any time (e.g., unsubscribe from marketing emails)

To exercise these rights, email support@georgescoffee.co.uk

7. Cookies

We use cookies to:

Improve website functionality

Track and analyse website traffic

Personalise your shopping experience

You can manage or disable cookies through your browser settings. Please note that some site features may not function correctly if cookies are disabled.

8. Data Retention

We retain your personal data only for as long as necessary for:

Legal and accounting obligations

Maintaining order and subscription history

Customer service and support purposes

9. Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact us:

Email: support@georgescoffee.co.uk